Frequently Asked Questions
Quick answers about appointments, reports, insurance and visiting.
How do I book an appointment?
Use the online appointment form, call our helpline, or walk in to the registration desk. You will receive an SMS and email confirmation with your serial number.
What are your visiting hours?
General wards allow visitors from 4:00 PM to 7:00 PM. ICU visits are limited to two visitors per patient at fixed windows announced at the nurse station.
How can I download my test report?
Open Online Reports, log in with your Patient ID and mobile OTP, and choose the report. Each report is a secure PDF that is protected by your date of birth.
Do you accept health insurance?
Yes. We offer cashless treatment with our insurance partners. Bring your insurance card and a photo ID; our help desk will pre-authorise the claim.
Is emergency service available all day?
Our emergency department and ambulance service operate 24 hours a day, 365 days a year. Call 16999 for immediate dispatch.
Can I get medicine delivered at home?
Yes. Upload your prescription on the Pharmacy page or call the pharmacy; home delivery is available within Dhaka city.
How do I verify a report's authenticity?
Enter the report ID and the verification code printed at the bottom of the report on the Report Verification page.
Can I cancel or reschedule my appointment?
Yes, up to 2 hours before the slot via the patient portal or by calling the helpline. Fees are refunded within 3 working days.
Still have a question?
Our patient relations team is happy to help.